Privacy Policy

We take your privacy seriously and what follows explains how we will collect and use your personal information.

This is the Privacy Policy for Hazel Russo and for The Lumination Game Ltd, registered address: Omega Court, 364 – 366 Cemetery Road, Sheffield S11 8FT

Your Personal Data:

How do we collect your personal information?

We may collect your personal information through some of the following:

When you register or use (the’Website’)

When completing any forms and agreements for services and contracts.

When you engage with Hazel Russo for any of the services or products provided, we may collect your name and contact data, along with information about your organisation, to support that engagement. In most cases this will be information provided to us by you.

When you contact Hazel Russo by telephone or email.

If you become a customer or client then as part of our contract to provide you with our services or products we will process your data for reasons of invoicing and payment and any legal obligations surrounding this such as for tax purposes.

What sort of Information do we collect about you?

We may collect basic personal data about you which includes, when provided, names, address, email, telephone numbers (including your mobile number) and any other information required in order to provide the services or products to you, or to meet the needs of our engagement.

Why this is collected

We need to know your basic personal data in order to provide you with information, services or products requested in line with the contract or offering. We will not collect any personal data from you that we do not need in order to provide and oversee this service to you, nor will we collect any financial data without your permission.

What we do with this information

We will never pass your personal information to third parties for their marketing purposes. We may disclose your personal information for processing to service providers who perform functions on our behalf such as IT and system administrators; professional advisers such as accountants; and to any government bodies and law enforcement agencies if required by law to do so.  Where we make such disclosures we require these organisations to respect the security of your personal data and to treat it in accordance with the law.  

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.  In addition, we limit access to your personal data to those agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

How long we keep it

If you are a customer, we are required under UK tax law to keep your basic personal data (such as name, address, contact details) for a minimum of seven years after you cease to be a customer, for tax purposes, after which time it will be destroyed. Client notes and contracts are stored for a minimum of five years after you cease to be a client for insurance purposes, after which they are destroyed. If you have chosen to be on one of our mailing lists, the personal data we store and use for marketing purposes will be kept until we receive notification from you that you no longer wish to receive this information. 

Links to other websites

Where we provide links to websites of other organisations, this privacy notice does not cover how that organisation processes personal information. We encourage you to read the privacy notices on the other websites you visit.

What are your rights?

If at any point you believe the information we process on you is incorrect or needs updating you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact contact us: and we will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

How can I unsubscribe?

If at any point you no longer wish us to hold your personal information or you do not wish to receive information from us then you can contact us and request that your details are removed from the relevant mailing list.

We will not keep your personal information for any purpose or purposes for longer than is necessary for that purpose or for those purposes. Under data protection legislation you have the right to access information held about you.

We hope that this explains things clearly.

Please check back frequently to see any updates or changes to this privacy policy.

For any questions regarding this policy, please contact us 

Last updated September 2023